Ok so I earned $108 on June 14 for a six hour block. They are refusing to pay me. I went to the location I was assigned, checked in, and proceeded to wait in the designated waiting area. I didn't get any deliveries assigned to me that whole time. I made sure I was exactly where I was supposed to be and the app just said to wait until I was assigned deliveries which would show up in my app. The following is the correspondence I had with Amazon flex support about the issue. I dinner know what my next step should be.


Hello,

Thank you for contacting Amazon Flex Support. In order to resolve your
concern as quickly as possible, please fill out the information below.

Date of block:June 14, 2017
Time of block: 4pm-10pm
Describe your question or concern here: I worked the entire 6 hours on June
14. On June 16 it says, "adjustment no services provided". I was there and
did my job.

You may expect a reply via email within the next few days.

Thank you,

Amazon Flex Support

(My response)
I want to speak to someone on the phone. This is illegal.

(Their response)
Hello,

Thank you for contacting Amazon Flex!

Amazon Flex does not currently have a support number for off-road questions. If you have an off-road question, please e-mail amazonflex-support@amazon.com.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

(My response)
I know I earned that $108 on June 14, 2017. It is illegal to with hold that from me. I arrived on time to the location I was assigned. I waited in the designated waiting area the whole time. I wasn't assigned any deliveries that whole 6 hours but I was there and ready. On June 14, 2017 it states, "payment pending" then on June 16, 2017 it says, "Adjustment: no services provided". Why does it say that when I was there the entire time? I want to resolve this without getting a lawyer involved.

(Their response)
Hello,

You will receive payment for delivery blocks that you were confirmed for and for which you were present and able to provide delivery services.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

(My response)
Thank you. When can I expect to see that on my account?

(Their response)
Hello, 

I'm following up on your question about your earnings. I have investigated your account and our records indicate that you did not complete any deliveries for the block(s) in question.

(My response)
Dear Amazon,

As a delivery driver who recently worked a shift for fresh food deliveries at Sprouts in Sacramento, the payment for my shift was recently revoked for "no services provided." I arrived early for my shift and waited as instructed in the Amazon driver waiting area for the duration of my shift. I have been assigned Amazon blocks through Sprouts in the past, and am familiar with the process of waiting until a delivery is assigned, then going into the store to pick up the delivery bags and taking them out for delivery. In this instance, my app instructed me to wait for the duration of the shift. I believe this payment was revoked by mistake, but if there is any question of the legitimacy of paying drivers in this situation, please see Amazon's information site (http://www.amazonflexinfo.com/what-is-it-like-to-do-restaurant-deliveries-for-amazon-flex), which defines waiting drivers who aren't working out of the warehouse as drivers who are still paid for their time as the law requires. Amazon states, "Oftentimes, you may be assigned to restaurant deliveries on quiet days or hours, and the app will continue to instruct you to wait for sometimes an entire delivery block. This can happen frequently on weekday afternoons between lunch and dinner, and if you can find a coffee shop nearby can be a great way to get paid to wait!"

Please contact me regarding this matter as soon as possible so we can resolve the issue.

Regards,

Diana Freeman

(Their final response)
Hello,

As previously indicated, we reviewed all the information you provided but this information does not change our original determination. We consider this matter closed. Any further inquiries on this subject will not receive a response.